Move-In Coordinator is responsible for enhancing the overall Resident experience through the provision of exceptional coordination of the resident move-in/transition. This role provides backup for the sales team to serve as a tour guide within the community, coordinating future resident interviews and appointments outside of the community, and assist with details regarding the marketing plan. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. This position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices and philosophy.
Participate in Start Sterling! Daily line up.
Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
Responsible for coordinating and overseeing each resident's move into the community.
Assist with furniture placement, orientation and assimilation into the community.
Assist the Sales team/Executive Director with the planning and implementation of an annual marketing plan.
Tour and sell the community and apartments.
Work weekends and evenings for appointments and events.
Comply with Grand Living policies and procedures.
Comply with all state, federal and/or other regulatory agencies.
Communicate with residents and their families on a variety of issues.
Other duties and responsibilities as assigned by management.
High School Diploma or equivalent
One or more years of marketing experience in senior housing, real estate, banking or related field.
Prefer experience transitioning seniors from living environment to another.